Shipping policy

We ship within the United States.

Processing

Orders are picked and packed within one to two business days. Orders placed on a weekend or a public holiday start processing the next business day. You get a confirmation email when the order lands and a tracking email as soon as the label is scanned.

Rates and delivery

Shipping options and their costs are calculated at checkout based on your address. The estimated delivery window for each option is shown next to it before you pay, so you always see the cost and the timeframe before committing.

Tracking

Every order ships with tracking. If your tracking has not updated in five business days, email support@getfurmero.com with your order number and we will chase the carrier for you.

Wrong address

Check your address at checkout. If you spot a mistake, email us within two hours of ordering and we will almost always catch it before it ships. Once a parcel has shipped to a wrong address we cannot reroute it.

Lost or damaged in transit

If the carrier marks a parcel delivered and you do not have it, or it arrives damaged, email us within seven days. We replace it or refund it. You are not left arguing with a carrier on your own.

Questions

support@getfurmero.com