Refund policy

You have 30 days from delivery to return your order. If the Lift is not right for your dog, we would rather take it back than have it sit in a closet.

How to start a return

Email support@getfurmero.com with your order number and one line about what went wrong. We reply within one business day with a return address and instructions. Please do not ship anything back before you hear from us, or we may not be able to match the parcel to your order.

Condition

Items need to come back in resellable condition with every part included. A stand that has been used for one grooming session is fine. A stand with torn mesh, missing feet, or heavy staining is not.

Free gift items that came with your order, such as the SafeClip nail clippers or the Dry-Fast towel, should be returned with the item they came with. If you keep them, their retail value is deducted from the refund.

Return shipping

If the item arrived damaged or faulty, or we sent the wrong thing, we pay return shipping and replace or refund in full. For change-of-mind returns, return shipping is the customer's responsibility.

Refunds

Once your return arrives and passes inspection we issue the refund to your original payment method within three business days. Your bank usually takes another three to ten days to show it.

Damaged on arrival

Photograph the box and the item before you do anything else, then email us within seven days of delivery. We handle it from there, no return shipping required in most cases.

Questions

support@getfurmero.com